AetherPal Smart Remote Access for Smartphones and PCs
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Enterprises

“There will be more than 1 billion mobile workers around the world by 2011, representing nearly a third of the entire global workforce. The figures in the United States and Western Europe will be even higher, with more than 70% of all US workers having some form of mobility by 2011, with Western Europe not far behind at more than 50% .” - IDC

The numbers of mobile enterprise applications are increasing rapidly for smartphones, resulting in a customer care support bottleneck.  Over the past few years, supporting smartphone devices has gone from being a niche aspect within IT support to a mission-critical function in business enterprises.  Providing robust, enterprise-wide support for a variety of mobile device operating systems is a serious challenge for today’s IT department.

Support Challenges:

  • Multiple smartphone operating systems
  • Complex security, communication and networking requirements
  • Limited expertise and capital
  • 24/7 service expectations
  • Global reach due to location of customers, employees, partners, and suppliers

To evaluate the business case for your organization with AetherPal or to receive a fully customized return on investment (ROI) analysis, click here.

  • Flexible deployment model: AetherPal is a web based solution. The solution can be delivered as a SaaS offering. Alternatively, it can also be safely hosted on-site within the organization.
  • Device OS agnostic: Support of multiple operating systems
      • RIM BlackBerry
      • Microsoft Windows Mobile
      • Nokia Symbian
      • Google Android
      • Microsoft Windows
      • Apple Mac

    For additional mobile operating systems please contact AetherPal for the product roadmap.
  • Unified support for all IT assets:AetherPal acts as a single-window remote management application for IT departments to provide remote technical support for its IT assets such as desktops, laptops, mobile PC devices and smartphones.  The IT technician can launch a remote support session from within a ticket in their current service desk application, if any, enabling full remote control capability of the device.
  • Network Carrier independent : AetherPal is independent of the network carrier in use, enabling enterprises to support their mobile workforce globally
  • Secure session: All data communication is transmitted through Hypertext Transfer Protocol Secure (HTTPS) which uses SSL/TLS protocol to provide a secure encrypted communication during the entire remote control session.
  • Comprehensive logging of session data is available on demand
  • Streamlined support process across the business enterprise for all IT assets
  • Single Help-desk tool across multi-OS, multi-device type, multi-language
  • Improvement in productivity by reducing issue resolution time and increasing first call resolution rates
  • Staffing overheads are kept minimal
  • Configurable with Active Directory, Network infrastructure (firewall, virtual private network etc.) and existing service desk applications
For more information on AetherPal features click here
To request for an online demo of the product click here
To request for an evaluation license copy of AetherPal click here

Customer Kudos


"Nic showed me how to finally connect using my cell phone as a modem, and now it totally ROCKS!! Thank you!!!"

"The rep was very patient while I fumbled with my phone, then I agreed to have her use remote control and showed me how to fix it in seconds. Thank you very much."

"This is a fantastic tool. I have had BB for years and this made trouble shooting so much easier than someone trying to walk me through it over the phone"

"She worked very hard to resolve a number of set up issues on a variety of programs surrounding the new phone device, all while I watched her control my phone remotely. Amazing Technology!"

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