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Past Events

Wednesday, September 15, 2010 1:00 PM - 2:00 PM CDT

Enhance Smartphone Support Efficiency and Reduce IT Support Costs By Using Remote Troubleshooting

According to recent data, smartphone support transactions typically take 30% longer to resolve than feature phone transactions.  Additionally, the smartphone penetration rate is expected to grow from 7% today to 22% in year 2014. As smartphones are becoming more complex devices with multiple mobile operating systems, the legacy manual support steps are becoming too time-consuming and inefficient.  Since smartphones are one of the fastest growing business solutions in the world today, IT management challenges must be addressed.   IT managers need real-time, remote control of mobile devices in order to successfully manage devices in the field.

Please join RCR Wireless and AetherPal for this webinar, Enhance Smartphone support efficiency and reduce IT support costs by using remote trouble shooting, as we share insights into the latest capabilities in mobile device remote management.

Featured Speaker:   Jon Herttua, Vice President Sales, AetherPal

Customer Kudos


"Nic showed me how to finally connect using my cell phone as a modem, and now it totally ROCKS!! Thank you!!!"

"The rep was very patient while I fumbled with my phone, then I agreed to have her use remote control and showed me how to fix it in seconds. Thank you very much."

"This is a fantastic tool. I have had BB for years and this made trouble shooting so much easier than someone trying to walk me through it over the phone"

"She worked very hard to resolve a number of set up issues on a variety of programs surrounding the new phone device, all while I watched her control my phone remotely. Amazing Technology!"

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