AetherPal Smart Remote Access for Smartphones and PCs
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Price Comparison

 

AetherPal™ Express
Edition

AetherPal™ Professional Edition

AetherPal™ OEM
Edition

OS Support*

BlackBerry Yes Yes Yes
Windows Mobile Yes Yes Yes
Symbian Yes Yes Yes
Android Yes Yes Yes
iPhone Not Supported Contact us for more information Contact us for more information
Windows PC Yes Yes Yes
Mac OSX Not Supported Contact us for more information Contact us for more information
WebOS Not Supported Contact us for more information Contact us for more information
Proprietary OS Not Supported Not Supported Yes

Features

Customer Initiated Session Yes Yes Yes
Technician Initiated Session Not Supported Yes Yes
Max No. of Devices Connected Simultaneously Per Login 2 5 5
No. of Remote Control Sessions Unlimited Unlimited Unlimited
Duration of Remote Control Session Unlimited Unlimited Unlimited
Session Recording Not Supported Yes Yes
Reports By named technician Consolidated across enterprise Consolidated

Language Support

English Yes Yes Yes
Spanish Not Supported Yes Yes
Mandarin Not Supported Yes Yes

Customization

Client Branding Not Supported Not Supported Yes
API access to web console Not Supported Not Supported Yes
API access to AetherPal server Not Supported Not Supported Yes

Delivery Model

Hosted Yes Yes Yes
Onsite Not Supported Yes Yes

Support

Documentation Included Included Included
Training Online Online/Onsite Online/Onsite
Email Yes Priority Support Priority Premium Support
Phone Not Supported Priority Support Priority Premium Support
Onsite Not Supported Not Supported Yes

Pricing

License Model Named technician; unlimited devices Upto 5 named technicians; unlimited devices Contact for details
Remote Control Session Single active session Single active session among 5 named technicians Contact for details
Hosted - Monthly Contact for details Contact for details Contact for details
Hosted - Yearly Contact for details Contact for details Contact for details
Onsite Not Supported Contact for details Contact for details
*Check for supported devices

Customer Kudos


"Nic showed me how to finally connect using my cell phone as a modem, and now it totally ROCKS!! Thank you!!!"

"The rep was very patient while I fumbled with my phone, then I agreed to have her use remote control and showed me how to fix it in seconds. Thank you very much."

"This is a fantastic tool. I have had BB for years and this made trouble shooting so much easier than someone trying to walk me through it over the phone"

"She worked very hard to resolve a number of set up issues on a variety of programs surrounding the new phone device, all while I watched her control my phone remotely. Amazing Technology!"